Question 401General Subjects - 1st Asst/Chief70% to pass
An important communication tool for managers is known as active listening. It helps better insure that managers understand employees and that feedback is encouraged. What is active listening?
AI Explanation
The correct answer is C) Active listening is when you make a response that states what you have heard from the employee.
Active listening is a communication technique where the listener demonstrates that they have heard and understood the speaker's message by paraphrasing or summarizing the key points back to the speaker. This encourages feedback, clarification, and further discussion, helping to ensure mutual understanding between the manager and employee. The other options, while important aspects of communication, do not fully capture the essence of active listening, which is the verbal acknowledgment and reflection of the speaker's message.
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